Returns & Exchanges

At Skincare Store, we are committed to ensuring your complete satisfaction with every luxury beauty purchase. While we carefully curate our premium skincare and makeup collections to meet the highest standards, we understand that sometimes a product may not meet your expectations.

Our returns policy reflects the same care and attention to detail that goes into selecting our luxury beauty offerings, providing you with a seamless and sophisticated resolution process.

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

• Bath & Body products (opened or used)
• Bath & Shower Gel (opened or used)
• Body Moisturiser (opened or used)
• Body Oils (opened or used)
• Body Scrub and Exfoliator (opened or used)
• Cleansers (opened or used)
• Face Masks (opened or used)
• Face Toner (opened or used)
• Fake Tan products (opened or used)
• Bodycare Tools (for hygiene reasons)
• Curling Wand (for safety reasons)
• Any product that has been opened, used, or shows signs of tampering

These restrictions help us maintain the luxury standards and hygiene you expect from a premium beauty retailer.

Follow these simple steps to initiate your return or exchange:

Step 1: Submit Your Request

Within 15 days of receiving your order, email our customer care team at [email protected] with the following information:

Step 2: Receive Authorization

Our Manchester-based customer care team will review your request and email you a Return Authorization Number within 2 business days. Please do not ship any items back without this authorization.

Step 3: Package Your Items

Securely package the items you’re returning in their original packaging, including all accessories and documentation. Include a copy of your order confirmation or the return form we provide.

Step 4: Ship Your Return

Ship your package to our distribution center at:

We recommend using a trackable shipping service and purchasing shipping insurance. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Timeline

Once we receive your returned item and inspect it, we will process your refund within 5-7 business days. You will receive an email confirmation when your refund has been processed.

Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days for the refund to appear on your statement
• PayPal: 3-5 business days for the refund to process to your PayPal account

Please note that shipping costs are non-refundable, unless the return is due to our error.

We happily exchange items within the 15-day return window for products of equal value. If the exchanged item costs more, you will be charged the difference. For items costing less, we will refund the difference to your original payment method.

For hygiene reasons, we can only exchange unopened makeup products including:

• BB Cream
• Blusher
• Bronzer
• Concealer
• Eyebrow Makeup
• Eyeliner
• Eyeshadow
• Foundation

If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the damaged item or incorrect product. We will arrange for a replacement or refund at no additional cost to you, including prepaid return shipping if necessary.

For any questions about our Returns & Exchanges policy, please contact our dedicated customer care team:

We are committed to resolving any concerns promptly and to your complete satisfaction, reflecting the luxury experience you expect from Skincare Store.