Shipping Information
Order Processing Time
All orders are processed within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Timeframes
We offer two premium shipping options to ensure your luxury beauty products arrive safely and promptly:
Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment
• Includes tracking and insurance
• Recommended for time-sensitive orders
Free Shipping
• Available on orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipment
• Includes basic tracking
Please note: We ship worldwide, excluding some Asian regions and remote areas. Delivery times may vary depending on destination and customs processing.
Returns & Exchanges Policy
At Skincare Store, we are dedicated to your complete satisfaction with every luxury beauty purchase. Our returns policy reflects the same sophistication and attention to detail that defines our premium skincare and makeup collections.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of your receipt of items. To be eligible, items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items
To maintain our luxury standards and ensure customer safety, the following items cannot be returned or exchanged:
- Bath & Body products (opened or used)
- Bath & Shower Gel (opened or used)
- Body Moisturiser (opened or used)
- Body Oils (opened or used)
- Body Scrub and Exfoliator (opened or used)
- Cleansers (opened or used)
- Face Masks (opened or used)
- Face Toner (opened or used)
- Fake Tan products (opened or used)
- Bodycare Tools (for hygiene reasons)
- Curling Wand (for safety reasons)
- Any product that has been opened, used, or shows signs of tampering
For hygiene reasons, we can only exchange unopened makeup products including BB Cream, Blusher, Bronzer, Concealer, Eyebrow Makeup, Eyeliner, Eyeshadow, and Foundation.
Return Process
Within 15 days of receiving your order, email our customer care team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Skincare Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product Name(s): [Product(s) you wish to return/exchange]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund / Exchange for (specific product)]
Thank you for your assistance.
Sincerely,
[Your Full Name]
Our Manchester-based customer care team will review your request and email you a Return Authorization Number within 2 business days. Please do not ship any items back without this authorization.
Securely package the items you’re returning in their original packaging, including all accessories and documentation. Include a copy of your order confirmation or the return form we provide.
Ship your package to our distribution center at:
Skincare Store Returns
219 Bidwell Street
Manchester, US 06040
We recommend using a trackable shipping service and purchasing shipping insurance. Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Refund Processing
Timeline
Once we receive your returned item and inspect it, we will process your refund within 5-7 business days. You will receive an email confirmation when your refund has been processed.
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days for the refund to appear on your statement
- PayPal: 3-5 business days for the refund to process to your PayPal account
Please note that shipping costs are non-refundable, unless the return is due to our error.
Exchanges
We happily exchange items within the 15-day return window for products of equal value. If the exchanged item costs more, you will be charged the difference. For items costing less, we will refund the difference to your original payment method.
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the damaged item or incorrect product. We will arrange for a replacement or refund at no additional cost to you, including prepaid return shipping if necessary.
Contact Us
For any questions about our Shipping & Returns policy, please contact our dedicated customer care team:
Email: [email protected]
Address: 219 Bidwell Street, Manchester, US 06040
Response Time: Within 2 business days
We are committed to resolving any concerns promptly and to your complete satisfaction, reflecting the luxury experience you expect from Skincare Store.
Thank you for choosing Skincare Store for your beauty journey. We appreciate the opportunity to serve you and are dedicated to ensuring your complete satisfaction with every aspect of your experience with us.